Re: After Effects CS5 Mac says “Quicktime is not i – Adobe Support Community – – Developer’s Description

Before you begin, make sure you have QuickTime installed. You can download the latest version of QuickTime from the Apple website.

Enter your password when prompted. This is necessary because there is not yet a bit version of QuickTime. See Startup screen hangs for more information about this issue, and see this After Effects forum thread for more information, including reports of success in unblocking this communication.

Some non-security software—such as FileMaker and AirServer as well as some malware, as mentioned in this forum thread —block this communication by taking up the port that is needed. If possible, do not run software other than what’s required while you’re using professional post-production software. Sometimes QuickTime fails to initialize fully because it gets stuck loading a badly written importer component.

You can test by removing the importer components codecs from your QuickTime folder and see if the problem persists. This forum thread provides some additional detail. Old versions of these components can cause problems with import and export of QuickTime assets, as well as problems with RAM preview and other functionality in After Effects.

Another cause of After Effects and QuickTime failing to communicate is an issue with permissions for files in the After Effects preferences directory. To force After Effects to rebuild the preferences directory and set permissions correctly as well as reset any corrupt preferences , quit After Effects, remove the following folder, and then restart After Effects:.

The issue might also be with permissions for a folder outside the After Effects permissions folder. This seems to especially be the case on Mac OS. In some cases, QT32 Server crashes when conflicting audio drivers are installed and the Audio Hardware preferences in After Effects are set to use one of those devices. QuickTime may fail on computers with a large number of processors CPUs , including computers with a large number of virtual processors created through hyperthreading.

This is especially a problem with Apple’s H. To get around this problem, disable hyperthreading or reduce the number of processor cores available to QuickTime.

Legal Notices Online Privacy Policy. Buy now. Learn to troubleshoot After Effects errors related to QuickTime. Learn how to fix After Effects and QuickTime issues related to some of the most common error messages, including these:. An output module failed. The file may be damaged or corrupted. To work around this problem, do the following:. Empty the Trash. QuickTime doesn’t load because of bad importer component.

Permissions problem with preferences folder or corrupt preferences. QuickTime failure because of conflict with video drivers. If this fixes the problem, then you should troubleshoot your audio devices: Completely remove the drivers for any audio-related devices, including capture cards and software that creates virtual audio devices some screen-capture and screen-sharing software use SoundFlower, which can create the problem.

Reinstall the latest drivers for these devices one by one and test for the problem in After Effects. You can download an updated driver from the device manufacturer’s website. QuickTime fails when working with large number of processors. Sign in to your account. Sign in. Quick Links View your apps Manage your plans.

Solved: CS5 Errors: QuickTime not installed – Adobe Support Community – .Troubleshooting QuickTime errors | After Effects CS5

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